Workplace etiquette for students and graduates

Making a good first impression is important in the workplace. An impression starts right at the beginning of the job application process and continues when you start a new role. In any interaction you have with an employer, whether through an email, application, or interview, you want to make a positive and lasting impression. This matters because it shapes how you are viewed by colleagues and employers.

Workplace etiquette for students and graduates

What is workplace etiquette?

Workplace etiquette is about how you behave and communicate in a professional setting. It includes how you speak to others, how you present yourself, and how you handle different situations at work.

For students and graduates, this may feel new at first. You might be moving from education into a more professional setting, where expectations can be different. Workplace etiquette helps you build trust, show respect, and create a positive reputation. Small actions, like being on time, listening carefully, and communicating clearly, can make a big difference.

Workplace etiquette in the job application process

Workplace etiquette starts before you even get the job. Every stage of the application process is a chance to show professionalism.

When applying for roles, take care with your CV and application form. Make sure everything is clear, accurate and tailored to the role. This shows you have taken the time to understand the position and how you could be a good fit. Pay attention to detail throughout, as spelling and punctuation mistakes can be representative of your skills.

Interview etiquette

When you are invited to an interview, the hiring manager has already seen potential in you. Your job now is to show them why you are a great fit for the role. After receiving an interview invite, you should:

• Accept the invitation promptly and thank the hiring manager for the opportunity. Raise any reasonable adjustments at this stage if needed
• Start preparing early. Hiring managers can tell when preparation is lacking. Think about why you want to work for the organisation and how you would answer common interview questions
• Use the STAR technique (Situation, Task, Action and Result) to help structure your answers
• Double check the time and location, and plan your journey in advance
• If it is a virtual interview, check your equipment and Wi-Fi connection beforehand
• Be polite and professional to everyone you meet, from the receptionist to the interviewers
• Be yourself. Employers want to see the real you!
• After the interview, send a follow-up message thanking the interviewer for their time and reiterating your interest in the role

Digital etiquette in the workplace

Any communication you have with an employer or professional online should be handled professionally. This includes emails, messages, and even your online presence.

Some simple tips to help you:

• Use a professional email address
• Check for spelling and punctuation mistakes. You can use a spelling checker or an AI tool to support you
• Avoid using slang or informal language in professional communication
• Respond within a reasonable time frame to show reliability and respect
• Make sure your voicemail message sounds professional, especially if you are applying for jobs

How to write a professional email

Writing a professional email is an important part of communicating with employers. Keeping your message clear, polite, and structured will help you to make a positive impression.

Subject line: Make your subject line clear and relevant. For example, include the job title or reason for your email.

Greeting: Start with a polite greeting. Use the person’s name if you have it, such as “Dear Katie”. If not, “Dear Hiring Manager” works well.

Main message: Keep your message short and clear. Introduce yourself, explain why you are writing, and use short paragraphs to make it easy to read.

Sign off: End politely with “Kind regards” or “Best wishes”, followed by your name. Include your contact details if needed.

Understanding a workplace culture

Once you start a new role, it can take time to understand the workplace culture. Every organisation is different, so it is important to observe and learn.

Here are some simple ways to settle in:

• Treat everyone with respect. Keep conversations polite and professional as you get to know people
• Be yourself, but also show kindness and consideration to others
• Ask questions if you are unsure. Starting a new job is the right time to learn
• Show your teamwork skills and make an effort to build relationships with your colleagues
• Understand expectations around things like dress code, working hours, and breaks
• Accept feedback in a positive way. Feedback when you are just starting a role is not personal, but an opportunity to learn